Shipping Policy

Last Updated: August 31, 2026

1. Shipping Destinations and Restrictions

Shipping is available to eligible addresses in 49 states plus the District of Columbia. Louisiana addresses, U.S. territories, and destinations outside the United States are not eligible for shipping.

2. Shipping Methods and Costs

USPS Ground Advantage, Priority Mail, and Priority Mail Express rates are calculated live at checkout based on the weight of your order and your destination address. Ground Advantage has no service charge. Priority Mail includes a $20 expedited service charge, and Priority Mail Express includes a $50 expedited service charge. The complete shipping price is shown on the checkout page before you complete your purchase.

Bulk orders are subject to the same live shipping calculation at checkout. For quantities above the listed 10kg sizes, contact us for bulk pricing and availability before ordering.

3. Checkout Billing Address

If you use a debit or credit card through guest checkout, we can ship only to the card's billing address. We verify the billing address returned by the checkout site after payment approval. If the address does not match, or the checkout site does not provide enough billing-address information to verify it, the order is placed on hold before a shipping label is created or the order is sent for fulfillment. Please do not submit another payment; contact Violet Dye Co so we can help resolve the order.

4. Processing Time

Orders are processed Monday through Friday. Orders placed on weekends or observed holidays begin processing on the next business day. Processing typically takes 1–2 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has been handed to USPS. USPS transit time is separate from processing time and typically takes 2–5 business days. Total delivery time is generally 3–8 business days after payment is confirmed.

5. Carrier Liability

Once your order has been accepted by USPS, Violet Dye Co bears no further responsibility for the package. We are not liable for delays, lost packages, packages stolen after delivery, or damage that occurs in transit. Carrier-related claims must be filed directly with USPS.

6. Questions

If you have questions about your shipment, please reach out via our contact form.